Refund Policy

Last updated: Friday 9th May 2025

At Rendezvous Events (trading name of Rendezvous Management), we aim to provide high-quality experiences. Please review our refund policy before purchasing tickets.

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1. No Automatic Refunds for Change of Mind or Non-Attendance
• All ticket purchases are non-refundable by default.
• We do not guarantee refunds for inability to attend due to personal reasons, illness, travel issues, or change of plans.

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2. Refunds for Personal Reasons or Illness (Discretionary)
• In exceptional circumstances, we may offer a refund for personal reasons or illness.
• Requests must be submitted before the event and include suitable evidence (e.g. medical note, travel disruption proof).
• All requests are reviewed case-by-case and approval is not guaranteed.

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3. Event Cancellations
• If an event is cancelled by us, you will be offered:
• A full refund, or
• The option to transfer your ticket to a rescheduled or alternative event.
• Refunds will be returned to the original payment method. Please allow 7–10 working days for processing.

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4. Rescheduled Events
• If an event is rescheduled, your ticket remains valid for the new date.
• If you cannot attend, contact us within 7 days of notification to request a refund.

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5. Postponements or Line-Up Changes
• Minor changes to the event (such as timing or line-up) do not qualify for a refund.
• We reserve the right to adjust event details where necessary.

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6. How to Request a Refund

To request a refund, please contact us via one of the following methods:
• Email: contact@rendezvousevents.co.uk
• Insta: @rdv.events

Include:
• Full name
• Order number
• Event name and date
• Reason for request and supporting evidence (if applicable)

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7. Processing Times
• Refunds are typically processed within 7–10 working days.
• Processing time may vary depending on your bank or payment provider.

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If you have any questions, don’t hesitate to get in touch. We’re happy to help.

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